Resources
Practical writing on the parts of the revenue cycle that decide whether you get paid: choosing a billing partner, structuring patient financial responsibility, adapting to telemedicine reimbursement rules, and finding where your own process leaks. All free, no cost to download.
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Years in revenue cycle
48h
Claim filing window
30d
Target days to payment
HIPAA
Compliant by design
A checklist for evaluating billing vendors before you sign, built around the questions that actually predict performance. It covers why operational experience and company stability matter over a multi-year relationship, which certifications and compliance standards to verify rather than take on trust, and the specific questions that reveal genuine capability instead of a rehearsed sales answer. Useful whether or not you end up talking to us — most of the failure modes it describes are vendor-agnostic.
Patient financial responsibility has grown into a major share of practice revenue, and the collection methods built for payer billing do not transfer well. This paper examines price transparency, clarifying what a patient owes and when, and structuring statements and conversations so balances get resolved without damaging the clinical relationship. The core argument is simple: patients pay accurate, understandable bills at a far better rate than they pay early, confusing ones.
Remote care changed how services are delivered and, more consequentially for your revenue, how they are reimbursed. Place-of-service codes, modifier requirements, documentation standards, and payer-by-payer coverage policy all shifted, and many practices are still billing telehealth encounters against rules that have since been updated. This paper walks through what changed, what varies by payer, and where the resulting denials tend to cluster.
Revenue cycle weaknesses exist in every practice, usually at the handoffs: registration to eligibility, encounter to charge capture, remittance to follow-up. This paper maps where breakdowns concentrate, how to measure each stage rather than looking only at total collections, and how process, technology, and staffing decisions interact. Practical for anyone trying to work out whether their problem is a people problem, a workflow problem, or a payer problem.
Each guide is available to download from this page at no charge. If you would rather discuss any of the topics directly — particularly the billing partner checklist, which is more useful applied to your specific situation than read in the abstract — call (805) 979-7829 or email info@wnlrcm.com. We are happy to walk through the questions with you even if the answer turns out to be that you should stay in-house.
Free guide
A checklist for comparing billing partners and choosing with confidence.
White papers
Revenue cycle processes were under pressure well before the pandemic. What follows demands a patient-centric billing model — better price transparency, clearer patient responsibility, and faster, friendlier collections across the whole care journey.
Expanding access to care reshaped how services are delivered and reimbursed. Telemedicine now sits at the centre of that, and billing teams have to adapt coding, documentation and payer rules to capture the revenue accurately.
The pandemic exposed weaknesses across revenue cycle workflows, from charge capture through to follow-up. Optimising process, technology and staffing is what protects margin and builds resilience in any environment.
Full papers are sent on request — ask us for a copy.
FAQ
No. All of the guides on this page are free to download. We ask for contact details so we can send the file and answer follow-up questions. If you would prefer to discuss the material rather than read it, call (805) 979-7829 or email info@wnlrcm.com.
If you are evaluating vendors, start with the billing partner checklist — it is designed to be used during that decision. If your problem is patient balances, read the patient-centric billing paper. If denials are the issue and you bill telehealth, the telemedicine paper covers where those denials usually originate.
Practice managers, administrators, and physician owners — people making decisions about how the revenue cycle is run rather than executing it day to day. The material assumes you understand your own numbers but not that you know payer policy detail. Billing staff generally find them useful as background rather than as procedure.
Yes. We can walk your administrative or billing team through any of these topics and apply the material to your actual payer mix and denial patterns, which is considerably more useful than a general presentation. Email info@wnlrcm.com to arrange it.
Next step
Send us your specialty, claim volume and current billing setup. We will come back with a proposal you can act on.
